Shipping policy

Delivery Policy

Delivery Coverage

We deliver island wide across Sri Lanka, ensuring that customers from all locations can access our footwear collection through shoes.lk.

Delivery Charges

A delivery charge of Rupees Three Hundred (Rs.300/=) or above shall be applicable for all orders placed via the website. The final delivery charge will depend on:

• Delivery address location - Remote or distant areas may incur higher charges
• Weight of the final order - Heavier orders may result in additional delivery costs

The exact delivery charge will be clearly notified and displayed during the check-out process before you complete your purchase, ensuring complete transparency in pricing.

Payment Methods for Cash on Delivery

Important Payment Restrictions:

When selecting Cash on Delivery as your payment option, please note that the following payment methods will NOT be accepted at the point of delivery:

• Electronic card payments
• Cheque payments
• Gift vouchers

Only cash payments will be accepted for Cash on Delivery orders.

Delivery Timeline

Standard Delivery Schedule

We usually deliver within 4-7 working days from the date of order placement. This timeframe ensures proper processing, packaging, and dispatch of your shoes.lk orders.

Variable Delivery Times

Please note that delivery timelines may vary for:

• Orders with multiple items - Larger orders may require additional processing time
• Product availability - Items that need to be sourced or are temporarily out of stock may extend delivery time

Delivery Restrictions

No Deliveries On:

• Calendar Holidays - All public and national holidays
• Sundays - Weekly rest day for delivery operations

This delivery policy ensures reliable and efficient service while maintaining realistic expectations for our shoes.lk customers. For any specific delivery inquiries or concerns, please contact our customer service team for assistance.